C CUSHION LAB Deep Sleep Pillow, Patented Ergonomic Contour Design for Side & Back Sleepers, Orthopedic Cervical Shape Gently Cradles Head & Provides Neck Support & Shoulder Pain Relief – Calm Grey

most amazing pillow for back and side sleeper!!!! buy it now!!!
For many years I have had back and neck pain issues and was searching for a new pillow to help alleviate. Another issue is I tend to sleep hot. What I decided to do was buy four or five different pillows here on amazon and return the pillows that didn’t meet my needs. During this trial I bought a down pillow, a foam pillow, a down alternative pillow, and this cushion lab pillow.After a few nights with each pillow, I removed and returned them one by one. The down pillows were downright hot and tended to go flat at night. The memory foam pillow was supportive but also ran a bit hot. The down alternative pillow was just not to my liking at all as it felt cheap.I was getting desperate as this pillow was the final one to demo, and if it didn’t work out, it was back to my old pillow. Fortunately, upon unboxing of this pillow, I immediately realized that this pillow was different! The cover is fantastically soft like silk. It was also cool to the touch (almost a bit cold feeling)! The feel was like a gel memory foam but even more resilient like the feel from a latex bed. I went to sleep that night and slept so well! The pillow somehow managed to cool (not cold) through the night. It has the perfect support and cushion-feeling for back sleeping where it slightly cradles your head.Most of the time I start on my back and tend to roll onto my side later at night. When rolling to the side, I’m not sure how it works, but the support transitions to perfect side sleeping support! Needless to write, this pillow is a game changer for me. I have been sleeping so much better and my neck pain is gone!!! I’m so happy with this product that I’m buying a second one to reward this company with my loyalty and so both pillows with be the same.I’d like to say thank you to this company for making such a unique and well tested product! If you are a back or side sleeper, give it a try! There’s a high probability it will work for you!

UPDATED! Great (in the short term) pillow, ridiculously terrible customer service
**Updated below original text**Honestly this is the pillow I’ve been looking for after many, many, MANY failed attempts to find one that is comfortable and won’t kill my neck. The only issue (other than the odor which fades pretty quickly) was that there are chunks loose under the removable cover which causes lumps on one side— pictured with my review. Thankfully it’s on the side I don’t currently use so it doesn’t stop me from using it. The thing is, when you pay $100+ for a pillow it doesn’t feel right having to settle for a defect like that right out of the box so I decided to contact the manufacturer to explore options. I followed the Amazon guidelines and sent a message to the manufacturer through their site which boasts a 12 hour response time. It’s now been over 12 days and I haven’t heard a peep in response. This unprofessional level of service was enough for me to knock a star off what should be a five star pillow. My hope is that my experience is a one off that still left me with a sour taste over what should be an easily praised product.********************************Three months. That’s how long this pillow lasted. THREE MONTHS.After never getting a single reply from their customer service for the physical defects of the pillow (mentioned in the original review) I still used it because it costs too much to discard over something that didn’t impact the usability of the thing. For a while it was great! Super comfortable and supportive. I slept like a damn baby for a few months there until suddenly I noticed my head sinking lower and lower towards the mattress. Don’t get me wrong, I have an abundant cranium that’ll pit any pillow against the forces of gravity but even with my plus-sized skull… three months? Come on.Soon I had a debilitating neck pain from the lack of support. It took a week and a half for my neck to feel normal with the use of prescription anti-inflammatories, alternating heat/ice and an insulting amount of Aspercreme for someone to use when their not quite in their 40s. Throughout that recovery process I also stopped using my Cushion Lab’s pillow to ensure more damage couldn’t be done.I was very disappointed if not disillusioned that a pillow priced and praised at this level could fail me so quickly. My last attempt to reach out to Cushion Lab didn’t yield anything in return, however, those decent few months at least earned them another chance to make it right. I reached out again with a civil message detailing my woes. This plea was not hostile nor accusatory but rather one just asking for help because their product failed me when I really, really needed it. Weeks passed and nothing was said back. Not a single message, call, carrier pigeon, emoji or acknowledgement of any kind. Even a “sorry it’s not our fault you have a comically large head” would have me looking at this situation through an entirely different lens.So here we are. I’ve changed my review to one star and that’s truly a shame. The sad thing is I had been looking at some of their other products for my office chair AND recommended the bed pillow to many people. Amazing how an opinion can change so quickly when all I was looking for was ANYTHING back when help was requested.There are other pillow options out there that likely won’t make you feel broken or ones that at least have customer support of some kind. Cushion Labs no longer fits either of those categories.

I ordered this pillow and it came rolled up in the box. No problem. It plumped up within a few hours. Once it was full size, I could see that it looked just like the photo. It’s actually quite heavy and dense but when you put your head on it, it feels like a cloud. So smooth and cushy. I absolutely loved it. No neck pain. So I ordered another one, the exact same pillow a few weeks later. For some reason, this one did not plump up. It just sort of sat there, looking at me. After 36 hours, even though the memory foam had risen somewhat, it just did not look like the original pillow. It felt compact under my head, and had no give to it. The first pillow did some off-gassing and after a day, I didn’t notice it much. But the second pillow, oof. So smelly. I didn’t want to return it, but I had no choice. I would have given it 5 stars, except for the disappointing 2nd purchase.